Returns, Refunds & Cancellations

Weaponized Friendship is a comedy site, but this page is not a joke. It covers the physical things we print for you — posters, mugs, and anything else made to order — and the digital files you can buy and download. It says plainly what we will replace for free, what we won't, and how long you have to change your mind.

Changing or cancelling an order

You have 1 hour from the moment you buy to cancel an order. If you have an account, open your orders and cancel it yourself — the button is there for the whole hour, and it stops the item before it reaches the printer. If you checked out as a guest, or the hour has already passed, email support@weaponizedfriendship.com with your order number.

Cancelling stops the print. It does not move the money by itself: we issue the refund within 2 business days, and your bank then takes its own few days to show it. Any digital file already delivered to your account stays yours and is not part of that refund — see Digital downloads below. If you want something changed rather than cancelled, cancel and order again — that is faster and less error-prone than us editing an order by hand.

The window is short because nothing here is sitting in a warehouse. Every physical item is printed for one buyer, and it goes to the printer once the hour is up. After that we can no longer promise to catch it — but email us anyway. If it hasn't gone to the printer yet we will tell you, and we will stop it if we still can.

Made to order, therefore not returnable

Each physical item is printed for you specifically, with the picture and the words you chose. It has no resale value to anyone else, so we can't accept returns or exchanges for:

• Changing your mind after the cancellation window has closed.
• Choosing the wrong size, frame, or colour at checkout.
• Deciding you don't like the design after seeing it in person, when it matches what you approved.

This is the ordinary trade-off of custom printing, and it is why the preview on the product page matters — look at it before you buy.

Damaged, defective, misprinted, or just wrong

If your item arrives damaged, misprinted, defective, or simply isn't what you ordered, we replace it free. Email support@weaponizedfriendship.com within 30 days of deliverywith your order number and a photo of the problem. You don't need to send anything back.

Please don't sit on it. Our print supplier honours these claims for 30 days and no longer, so a late report is one we may not be able to do anything about.

If it never arrives

Email us within 30 days of the estimated delivery date and we will send a replacement free. Tracking sometimes goes quiet for a few days mid-transit, so it is worth waiting a little past the estimate before writing — but don't wait past the 30 days.

Addresses entered incorrectly

If an order goes to an address that was typed wrong at checkout, we can't replace it free — it was printed and shipped exactly as ordered, and the cost has already been spent. Check the address before you pay. If it comes back to the supplier undelivered, email us and we will work out what can be done.

Digital downloads

Digital files — dossier PDFs, and the 300 DPI print-ready file add-on — are delivered to your account immediately. Because you have the file the moment you pay, all sales of digital goods are final and non-refundable. If a file is corrupt or won't open, that is a defect and we will fix it: email us.

Generated artwork is a separate matter worth saying plainly: the personalization tools use AI, which is not predictable. We don't guarantee any particular likeness or result. A picture you simply don't like is not a defect — which is why every generated image is shown to you before you can order anything printed with it.

Chargebacks

Please talk to us before disputing a charge with your bank. Email is faster than a chargeback, and we would rather fix the problem than argue about it. Because every physical item is printed for one buyer and cannot be resold, we do contest chargebacks on custom goods that were delivered as ordered.

Getting in touch

Everything on this page happens by email: support@weaponizedfriendship.com. We aim to reply within 2 business days. Include your order number — it makes everything faster. Weaponized Friendship is the seller and is operated by Bill Sambrone.

Your legal rights

Nothing on this page limits any rights you may have under the mandatory consumer-protection laws of the place where you live. Where those laws give you more than this page does, they win.